FAQ

Customer relationship management is an approach that allows a company to manage and analyse its own interactions with its past, current and potential customers. Customer software programs are used to facilitate this approach. Modern CRMs have the ability to connect with numerous applications enabling the company to have 360o view of their customers

CRM approach and software programs enhances your entire communication with the employees of your company, your clients, partners and stakeholders. CRM software can boost sales by 29%, productivity by 34% and forecast accuracy by 42%.

1. Costs reduction – Automated and regulated business processes allow you to reduce operational costs by decreasing the amount of routine operations, which your employees were initially to perform manually.
2. Quality of the service/product improvement – Using a CRM system, it is possible to make relationships with customers the first priority for your company, which allows for paying more attention to the level of the provided service and customer satisfaction rate.
3. Increases customer loyalty – Complete information on each client will enable marketing, sales and service agents to deliver truly personalized customer experience, which leads to increased customer loyalty and more sales.
4. Increased number of customers- Having loyal customers, you can be sure that they will recommend your company to their friends or partners.
5. Increased sales volume – With the involvement of new customers, the number of sales is also growing, and increasing the loyalty of existing customers leads to repeated sales.

Yes. If you have customers, you can benefit from CRM. Even if your customer base is small, no one can keep every interaction — ones that have happened, or need to happen — memorized and organized. It’s a powerful business tool that streamlines processes, gives valuable business insights, and virtually connects employees at your company so they can collaborate as a team, in real time. That’s something businesses of any size can use.

The Average ROI for CRM is $8.71 for every dollar spent. You can read our case studies (link) to find out how our clients saved money, time and resources.

It depends on a wide variety of factors including users, applications, complexity of the processes and many more. We can help you define the cost without being charged for the analysis.

Zoho CRM is a stand alone product available in four different editions. Pricing and features for CRM varies based on the edition you choose. CRM Plus is a bundle of nine products that includes CRM, Desk, Projects, Sales IQ, Campaigns, Analytics, SalesInbox, Social, and Survey each available as their enterprise or highest edition.

Zoho is committed to being fully GDPR compliant for all of its apps and taken various steps to ensure that your data is safe, both within Zoho, and when they are being passed outside of Zoho’s system, with your explicit permission. You can read Zoho’s GDPR compliance in detail here (hyperlink) https://www.zoho.com/gdpr.html

Zoho CRM Mobile Edition allows you to access and work with your Online Zoho CRM data from both IOS (iPhone, iPad) and Android operating systems. You can download the CRM app on Android here and on IOS in the link

You can do that by integrating MailChimp with Zoho CRM. Sync your mailchimp contacts with Zoho, send out mass emails and generate reports for your clients.

Zoho One is an innovative and comprehensive suite of more than 40 enterprise-level online applications to grow sales, market your business, do your accounting, communicate with teammates and customers, and much more. Zoho One includes web, mobile, and installed versions of all applications, as well as browser extensions and other useful extras.

Zoho One is the all-in-one suite of Zoho applications. You get one account and get access to pretty much every app Zoho has.

Zoho CRM is Zoho’s flagship online customer relationship management software for managing your sales, marketing, support in a single system. Zoho CRM “Enterprise Level” is included in the Zoho One apps bundle.

Yes. Zoho One includes every thing available in CRM Plus and more. Zoho One is an all-in-one suite, giving you the most flexibility, including applications that are in other Zoho bundles.

Zoho One users can choose between annual and monthly subscriptions. If an organizations chooses to create accounts for all its employees the cost is 35€/employee per month and 90€/user per month, whereas the annual cost is 30€/employee/month (billed annually) and 75€/user/month (billed annually) respectively.

Yes, you can export data into standard formats from every application included in Zoho One.

Zoho Books is online accounting software that manages your finances, automates business workflows, and helps you work collectively across departments.

Zoho Books by default does not support digital invoicing with AADE. At Repath we have established the secure and trusted connection with 3^rd party application that is connected with AADE’s platform, myDATA, and through the integration of these systems we are able to offer digital invoicing to Zoho Books, fully compatible with the current Greek legislation.

Rather than installing it on a computer in your business, you access cloud accounting software by signing in online. All your data is stored on the software provider’s servers. This offers a number of advantages over traditional desktop accounting software:

1. The cost is more manageable. You usually pay a monthly fee for cloud accounting software. This doesn’t necessarily make it cheaper than paying a one-off fee for desktop software, but it does allow you to spread the cost.
2. You can use it anywhere. Because you access the software over the internet, you can sign in anywhere there’s an internet connection. You can also switch between computers and still see the same, up-to-date information.
3. There are fewer management overheads. With no need to install software onto a computer or server, there’s no need to keep it updated, either. The software provider will take care of this, as well as providing support and handling backups.
4. There’s a mobile app that makes it easy to carry out key accounting tasks and keep on top of your figures on the go.

You can choose to integrate Zoho Books with a multitude of applications and services to suit your needs. Whenever you set up such integrations to connect with a third party, Zoho Books will hand over the required data to the third party. However, this will be done only with your explicit permission.

Zoho Books is an accounting solution simple by design and very user friendly. You do not need any special training to track income and expenses, generate customer invoices, or print reports for your accountant. Repath will also train you for performing most common tasks and will be by your side well after the project implementation ends in case you need extra support.

Yes you can make your life easier with the power of Zoho Books and Repath’s bank matching scripting. All you have to do is copy paste bank extrait and our function will much payments with their respective invoices.

Zoho Survey is an easy to use tool that collects valuable information about your customers and their satisfaction towards your company. Through 200+ customizable templates you can create your survey in few minutes and you can view results in real time. 

Both of them have the same reviews according to Capterra however Zoho Survey is cheaper by 5$ per month. Moreover, Zoho Survey is included in the Zoho One subscription based on which you have access to more than 40 applications- including Zoho Survey- with only 30$ per employee. As such, the price of Zoho Survey could be dropped to minimum if you wish one or more Zoho One applications such as Zoho CRM, Desk, Social, PageSense, Sales IQ and so many more.

You can have any type of survey report you want weekly/monthly/yearly and with any kind of questions – answers you have in your questionnaires.

Yes, our team can design and create for you a custom application from scratch with the power of Zoho Creator. Your app can be integrated with third parties and accessed from any device.

Yes, our team can design and create for you a custom application from scratch with the power of Zoho Creator. Your app can be integrated with third parties and accessed from any device.

Yes, we can create a secure customer portal for your clients with a Saas Login. We can create different types of users and levels of access.

Yes you can migrate your data by import csv or xls files. Also we can integrate your database with your apps.

Yes, you can fetch data from third party apps. Additionally you can have AI (artificial intelligence) fields.

With Zoho SalesIQ you can have a live overview of your site visitors among with some information about them like their country, ip and the time they spend browsing your pages. You can also use SalesIQ as a chatbot answering FAQs, schedule meetings, give customer support etc.

With Zoho SalesIQ you can have a live overview of your site visitors among with some information about them like their country, ip and the time they spend browsing your pages. You can also use SalesIQ as a chatbot answering FAQs, schedule meetings, give customer support etc.

Zoho SalesIQ is a website monitoring tool and chatbot app. It can be more efficient if it is integrated with your crm and generate leads or requests inside your CRM.

Zoho Sales IQ rates 4.4/5 stars with 203 reviews on Capterra while Intercom rates 4.3/5 stars with 1.087 reviews. Both Sales IQ and Intercom have the same characteristics such as Messenger, AI, Live Chat, Knowledge Base, Searchable Articles, Pop-Up Chat, Notifications , Targeted Emails and In-App Messaging

Of course you can have the complete control of the app right inside your smartphone. All you have to do is download the android or ios app and connect with your account details.

Yes, reporting is a key feature of every Zoho app, you can also schedule reports and rate chats.